Refund and Cancellation Policy

Last Updated: July 11, 2026

This Refund and Cancellation Policy forms part of the Serploom Terms of Service. It explains how paid subscriptions, add-ons, cancellations, billing corrections, and legally required refunds are handled.

Serploom offers recurring monthly subscriptions and separately billed add-ons. By starting a paid subscription or add-on, you authorize Stripe to charge the selected payment method at the beginning of each billing period until you cancel.

Prices, plan limits, and included features are shown before checkout. Taxes may be added where required.

You may cancel a paid subscription at any time from the Billing page in your Serploom account.

Cancellation stops future renewals. Your paid access remains active until the end of the billing period already paid for, after which your account returns to the Free plan. Cancelling does not immediately delete your account or Customer Data.

Add-ons may be cancelled independently from the main subscription. A cancelled add-on remains active until the end of its current billing period.

Subscription and add-on fees are non-refundable once charged. Serploom does not provide prorated refunds or credits for:

• Cancelling before the end of a billing period
• Unused time, usage limits, analyses, or features
• Downgrading to a lower plan
• Failing to use the Service
• Changes in search rankings, traffic, or other SEO outcomes
• Third-party service interruptions outside Serploom's control

You retain access to the paid features through the end of the applicable billing period after cancellation.

If you believe you were charged incorrectly or more than once for the same billing period, contact [email protected] within 30 days of the charge.

Include your account email, the charge date, the amount, and a description of the issue. Do not send full payment-card details. We will review the payment records and correct confirmed billing errors. Any approved refund is returned to the original payment method.

Nothing in this policy excludes or limits a refund, withdrawal right, remedy, or other protection that cannot legally be waived under the laws applicable to you.

Where mandatory consumer law requires a refund or cancellation right that conflicts with this policy, the mandatory legal requirement prevails to the minimum extent required. We may request information reasonably necessary to verify eligibility.

Suspension or termination caused by a violation of the Terms of Service does not entitle you to a refund.

If Serploom permanently discontinues a paid Service before the end of a billing period, we may provide a prorated refund or equivalent credit for the unavailable prepaid period, unless the discontinuation results from circumstances outside our reasonable control or another remedy is required by law.

Approved refunds are issued only to the original payment method. Stripe and your financial institution determine when the funds appear in your account. Currency conversion differences, bank fees, and processing times are outside Serploom's control.

Please contact us before opening a payment dispute so we can investigate the issue. Filing a chargeback does not cancel an active subscription; you must still cancel through the Billing page to prevent future renewals.

We may suspend an account while a chargeback or payment dispute is being reviewed.

We may update this policy to reflect changes to the Service, billing practices, or applicable law. Material changes will apply prospectively and will be posted with a revised "Last Updated" date.

For billing, cancellation, or refund questions, contact [email protected].